LEADING THE STRATEGIC PLANNING PROCESS FOR MULTI-SITE A PRIVATE HOSPITAL GROUP.
New High Consulting were asked to design and execute a strategic planning process to assist in the development of a vision, mission and a 5-year strategic plan for the organisation. This was the first strategic planning exercise that had been undertaken since 2015 and it was obvious that buy in and ownership from the management team and staff would be an essential part of this journey.
New High Consulting engaged with the organisation to conduct an overview environment scan, stakeholder interviews (board and management team), a community / member survey and the design and execution of 2 days of off site workshops to develop the purpose, vision, mission and outline strategy. A final report along with a set of key recommendations was provided to assist the organisation in the next stage of its strategic journey.
DESIGN AND EXECUTION OF FACILITATED LEARNING GROUPS FOR SENIOR HEALTH MANAGERS
In collaboration with the Australasian College of Health Service Management we have designed and executed 2 facilitated learning groups (so far) run virtually as 10 x 90 minute sessions over a 20 week period. The program helps emerging leaders complete the requirements of the Certified Health Manager program by satisfying the Workplace Project element of that Program.
Groups who have undertaken the course so far have had an exclusive opportunity to hear from experts and share problems, ideas, and solutions with 15 – 20 of their peers, focused on transformation of health service design and delivery. Each participant is provided with an opportunity to discuss their issues and complete a practical workplace-based project that will benefit from the wisdom of the group, and invited experts, during the program. Feedback from the programs so far:
“To Paul you are a great facilitator & the guest speakers were also great.”
“Love this style of learning and sharing”
“Paul, Thanks for everything. Really enjoyed the sessions and learnt a lot.”
“I really enjoyed the sessions. Thanks again and I am sure we will cross paths again in the small work of Healthcare.”
COMMERCIAL GOVERNANCE SUPPORT
New High Consulting have provided senior commercial governance and analytical support around the management of a large outsourced health contract. The initial negotiations for this contract were carried out with sub-optimal levels of knowledge about how health industry providers and insurers operated, and what commercial rules should be in place. The phrase ‘Medicare and relevant professional society business rules will apply’ was included, but not really applied.
Our team set up a program to deliver a comprehensive review of these business rules which would stand up to scrutiny by the Australian National Audit Office (ANAO) and satisfy the requirements of the Public Governance Performance and Accountability (PGPA) Act. The ‘Commercial Leakage’ identified has resulted in a significant saving for the public purse both since contract inception and going forward. Client feedback has been overwhelmingly positive:
“New High’s health expertise, industry contacts and strategic analytical insight helped drive this program forward, making an immediate impact. The flexibility of an embedded team member also ensured the learning would be retained in the future.”